| Privacy policy |
By using our services, contacting us, and visiting our website, Flatbook.pl (hereinafter referred to as the Service), you entrust us with your personal data. Our Privacy Policy outlines the key principles of how we process your data. We guarantee that when you use our services and the Service, your data is secure and processed in accordance with applicable laws.
| Personel data controller: |
| Flatbook sp. z o.o. with its registered office: ul. Jaglana 6/1, 80-749, Gdańsk, NIP 5833436356, REGON 389941238, KRS 0000921412 |
| With personel data controller you can contact by: |
| e-mail: info@flatbook.pl |
| phone: +48 508 808 409 |
| post: ul. Jaglana 6/1, 80-749, Gdańsk |
| Purpose of data processing | Legal basis |
| Your data is processed to manage reservations you make, formalize contracts, ensure service delivery, and handle any complaints. | Art. 6(1)(b) of the GDPR (processing is necessary for the performance of the contract) |
| To receive an enquiry addressed to the Administrator via the contact form available on the Website and to respond to that enquiry. | Art. 6(1)(f) of the GDPR (legitimate interest of the administrator) |
| To carry out marketing activities involving direct marketing and sending commercial information (including newsletters) concerning offers and promotions offered by the Administrator via telephone number and e-mail address. | Art. 6(1)(a) of the GDPR (consent of the data subject) |
| Analysing web traffic, ensuring security within the service and adapting content to users’ needs. | Art. 6(1)(f) of the GDPR (legitimate interest of the administrator) |
| Investigating or defending against claims. | Art. 6(1)(f) of the GDPR (legitimate interest of the administrator) |
| Fulfilment of legal obligations imposed on the Administrator, such as those related to accounting and taxation. | Art. 6(1)(c) of the GDPR (legal obligation incumbent on the administrator) |
| What data do we collect? | |||
| The Administrator enables contact and booking of the service by means of the forms available on the Website, e-mail, letter, report card and telephone and transfer of data such as name, surname, PESEL, contact details: e-mail, telephone number, mailing address, nationality, passport number, as well as other data which you have voluntarily provided in the content of the message, report card or telephone conversation. | The Administrator collects data related to activity on the Website, such as time spent on the site, search phrases, number of sub-page views, date and source of visit, IP address. | ||
| Where do we get the data from? | |||
| If you have contacted the Administrator, the data has been made available to us directly from you, for example by using the booking and contact form or in telephone or e-mail contact. | If your data has been provided in connection with the handling of a case by the person who referred the case to the Administrator, the source of the data is that person. In this case, the Administrator receives identification, address and case-related data, as well as a description of the case. | ||
| Is providing your data mandatory? | |||
| The provision of data for case handling purposes is voluntary but often necessary. Failure to do so may make it difficult or impossible to handle the case, provide information or conclude a contract. | The provision of data necessary for the static analysis of users of the Website is voluntary. You may use incognito mode to browse the Website without providing the Administrator with information about your visit to the Website. Using the incognito mode, and therefore not providing data, does not affect your ability to use the Website. | ||
| What rights do you have? | |||
| You can ask the Administrator for access to your personal data and to receive a copy of it. | Art. 15 GDPR | ||
| You can request the Administrator to correct or rectify your data if you find that it is inaccurate or incomplete. | Art. 16 GDPR | ||
| You can request the Administrator to delete your data if there is no longer a legal basis for processing it or if the data is no longer necessary for the purposes for which it was processed. | Art. 17 GDPR | ||
| You can ask the Administrator to limit the processing of your data. | Art. 18 GDPR | ||
| You can object to the processing of your personal data based on Art. 6(1)(e) or (f) for reasons related to your particular situation. | Art. 21 GDPR | ||
| You can lodge a complaint about the processing of your personal data by the Administrator to the President of the Personal Data Protection Office. | Art. 77 GDPR | ||
| How to withdraw consent for data processing? | |||
| You can withdraw your consent for the processing of personal data at any time by contacting the Administrator via email or by phone. Withdrawing consent may complicate or prevent contact with you, depending on the extent of the consent withdrawn. Processing carried out before the withdrawal of consent remains lawful. | |||
| Do we share your data with anyone? | |||
| Your personal data may be disclosed to entities legally entitled to receive it. | Additionally, your data may be shared with couriers, postal operators, entities operating hotel systems, accountants, hosting providers, mail server operators managing newsletter distribution, online payment systems, and entities processing data on the Administrator’s behalf for the purpose of providing services offered by them. | ||
| Your data will not be transferred to third countries or international organizations. | |||
| Administrator will not make any automated decisions based on your personal data, including decisions resulting from profiling. | |||
| How long do we retain your data? | |||
| Your personal data will be retained until you withdraw consent or until the matter is resolved, and in some cases until the expiration of the limitation period for claims related to its execution. | Data related to network traffic analysis collected via cookies and similar technologies may be retained until the cookie expires. Some cookies never expire, therefore, the retention period for data will be equivalent to the time necessary for the administrator to achieve the purposes of data collection, such as ensuring security and analyzing historical data related to website traffic. | ||
| Cookies |
| The rules indicated above shall also apply to the processing of your cookies, unless otherwise specified in this section ‘Cookies’. |
| The service allows for the collection of user information via cookies and similar technologies, typically involving the installation of this tool on the user’s device (computer, smartphone, etc.). This information is used to remember user decisions (choice of font, contrast, policy acceptance), maintain user sessions (e.g., after logging in), remember passwords (with consent), gather information about the user’s device and visit for security purposes, as well as to analyze visits and customize content. Information obtained through cookies and similar technologies is not combined with other user data of the Service, nor used to identify users by the Administrator. |
| Users have the option to set their browsers to block certain types of cookies and other technologies by specifying, for example, that only those necessary for the proper display of the page are allowed. By default, most browsers accept all cookies, but users can change these settings at any time, and can also delete cookies that have already been installed. Not allowing cookies to be collected may complicate the use of the service. Using the service without changing browser settings, i.e., with the default acceptance of cookies and similar technologies, implies consent to their use for the purposes specified above. |
| Telephone contact | |
| The rules indicated above shall also apply to the processing of your data obtained during telephone contact, unless otherwise specified in this section ‘Telephone contact’. | |
| Data is collected directly from you through telephone contact with the Administrator or as a result of calls initiated by the Administrator. | |
| Your personal data are collected through the incoming call recording system and processed to ensure the highest standards of service and proper conduct of conversations based on consent expressed by continuing the telephone conversation (Art. 6(1)(a) GDPR), and for the purposes of defending and pursuing claims (Art. 6(1)(d) GDPR). | |
| Providing personal data is voluntary but necessary for handling matters by telephone. You are informed about the recording at the beginning of the conversation via a voice message. If you do not consent, the call must be terminated. | |
| All outgoing and incoming calls to the numbers provided by the Administrator on the website are recorded. | |
| Recordings from call recording systems will be stored no longer than the limitation period for claims and the fulfillment of legal obligations. Recordings will be deleted at the end of this period. | |
| Newsletter Service | |||||
| The rules indicated above shall also apply to the processing of data obtained in connection with this service, unless otherwise specified in this chapter ‘Newsletter service’. | |||||
| The Newsletter is digital content. By agreeing to the sending of the Newsletter by checking the appropriate checkbox, the Contract for the provision of digital content (hereinafter the Contract) is concluded. | |||||
| The Administrator provides the Newsletter service, which involves sending commercial and marketing information related to its activities, including services, products, and events, via email. | |||||
| In this Contract, you make a payment with your personal data by providing your email address. If you prefer not to pay in this manner but still wish to access the materials offered, you can purchase Newsletter Materials at a price set by the Administrator. This purchase requires individual contact with the Service Owner at info@flatbook.pl. | |||||
| Before starting to use the Newsletter service, the Administrator provides a Privacy Policy available on the website, and a link to this policy is always included in the checkbox at the time of subscribing to the Newsletter. | |||||
| Technical conditions | |||||
| To use the Service, including subscribing to the Newsletter, the following minimum technical requirements must be met by the User: | |||||
| possession of a device that allows internet access, equipped with an operational system such as Mac OS, Android, or Windows; | installation of a current version of an internet browser that supports HTML5 on the mentioned device, enabling access to internet resources, such as Mozilla Firefox, Google Chrome, Safari, or another compatible web browser that supports cookies; | having an active email account. | |||
| Consent | |||||
| Expressing your willingness to subscribe to the Newsletter means that you consent to receiving marketing and commercial information via electronic communication means within the meaning of the Act on the provision of electronic services, and you also consent to the use of telecommunications end devices for direct marketing purposes, as well as to the transmission of commercial information via email in accordance with the Telecommunications Law. | |||||
| The above consents are voluntary but necessary to subscribe to the list of subscribers and to send the Newsletter. Failure to consent means that the Newsletter service cannot be provided. You can withdraw your consent at any time, which will result in the cessation of the Newsletter service. | |||||
| Cancellation | |||||
| You can unsubscribe from the Newsletter service at any time and without giving any reason. Resignation will result in the immediate termination of the Agreement for the provision of Newsletter services. Resignation can be reported to the Owner of the Service: | |||||
| electronically via an active link, always placed in the footer of each message sent as part of the Newsletter service, marked as “Unsubscribe”; | electronically to the email address: office@flatbook.pl; | in paper form to the postal address: ul. Jaglana 6/1, 80-749 Gdańsk. | |||
| Additionally, the consumer has the right to withdraw from the Agreement within 14 days from the date of conclusion of the Agreement without giving any reason. A declaration of withdrawal from the agreement can be sent by mail to: ul. Jaglana 6/1, 80-749 Gdańsk, or by email to: office@flatbook.pl. | |||||
| Right to termination | |||||
| The Administrator reserves the right to terminate the Newsletter service at any time, which will be communicated to you via the email address provided during the Newsletter subscription process. | |||||
| Complaints | |||||
| You may lodge a complaint regarding the Newsletter service. The complaint can be submitted electronically to the email address: info@flatbook.pl or in writing to the postal address: ul. Jaglana 6/1, 80-749 Gdańsk. | |||||
| The complaint should include data enabling your identification, the subject of the complaint, and any requests related to the complaint. It is recommended to provide information and circumstances regarding the subject of the complaint in the description. Providing this information is optional and does not affect the effectiveness of the complaint submitted without it. All complaints are resolved promptly, no later than within 14 days from the date of submission of the complaint. The complainant receives a response in the same form in which the complaint was submitted, unless otherwise indicated. | |||||
| Out-of-court settlement of disputes and handling complaints for consumers is possible by contacting: a permanent consumer arbitration court with a request to settle a dispute arising from the concluded contract; the voivodship inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable settlement of the dispute; the county (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection to obtain assistance regarding the contract; or the consumer has the right to use the ODR platform. The platform serves to settle disputes between consumers and entrepreneurs http://ec.europa.eu/consumers/odr. For more detailed information on out-of-court methods of complaint resolution and enforcement of claims, consumers can search the website http://polubowne.uokik.gov.pl. | |||||
| Copyright | |||||
| Materials placed in the Newsletter are protected by copyright law. They may also contain protected trademarks. The materials are provided for personal use only. Any other forms of use of the materials infringe the rights of the Administrator or other authorized entities and may result in liability. In particular, it is prohibited to further copy, reproduce, record, or distribute materials without the consent of the Administrator or other authorized entities. | |||||
| Changes to provisions | |||||
| The Administrator reserves the right to unilaterally amend these provisions to the extent not individually agreed with the User for justified reasons, including changes to the generally applicable laws in the territory of the Republic of Poland, the introduction of new functionalities by the Administrator, or modifications to their current scope. | |||||
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