Flatbook Gdansk Apartments

TERMS AND CONDITIONS

To ensure that your stay in the apartment runs smoothly, we request that you stick to our terms and conditions.

Making a reservation	1. You can book our apartments: – By phone, – Via our website www.flatbook.pl, – By email, – Through intermediary sales portals, such as Booking, Airbnb, Expedia, Noclegi (booking conditions may vary). 2. Making a reservation signifies your acceptance of these Terms and Conditions. 3. Your reservation will be confirmed via email to the address provided or through a message on the intermediary platform used.
Payment and deposit	The payment conditions depend on the chosen pricing plan and the location of the apartment.
	Gdańsk, Sopot, Gdynia
	Refundable plan	Flexible plan	Non-refundable plan
	Within 48h of booking – pay 30% advance payment. No advance payment=cancellation of reservation. 7 days before date of arrival- pay the remaining 70% of the price. Failure to make this payment = cancellation of the reservation and no refund of the advance payment. When you book an apartment less than 7 days before the planned arrival date- pay 100% of the price at the time of booking. No payment = cancellation of reservation. If you want to cancel at no cost – inform us at the latest 7 days before your arrival date – we will refund everything you have paid up to this point. If you cancel less than 7 days before your arrival date= we keep 100% of the price.	Within 48h of booking – pay 30% advance payment. No advance payment=cancellation of reservation. 7 days before date of arrival- pay the remaining 70% of the price. Failure to make this payment = cancellation of the reservation and no refund of the advance payment. When you book an apartment less than 7 days before the planned arrival date- pay 100% of the price at the time of booking. No payment = cancellation of reservation. If you want to cancel at no cost – inform us at the latest 1 day before your arrival date – we will refund everything you have paid up to this point. When you cancel your booking on the arrival date= we keep 100% of the price.	Within 48h of booking – pay 100% of price. No payment = cancellation of reservation. When you book an apartment less than 7 days before the planned arrival date- pay 100% of the price at the time of booking. No payment = cancellation of reservation. If you cancel your booking = we keep 100% of the price.
	Mierzeja Wiślana
	Partially refundable plan	Flexible plan	Non-refundable plan
	Within 48h of booking – pay 50% advance payment. No advance payment=cancellation of reservation. 7 days before date of arrival- pay the remaining 50% of the price. Failure to make this payment = cancellation of the reservation and no refund of the advance payment. When you book an apartment less than 7 days before the planned arrival date- pay 100% of the price at the time of booking. No payment = cancellation of reservation. If you cancel your reservation no later than 1 day before the date of arrival – we will refund 50% of the price. If you cancel your reservation on the date of arrival – we keep 100% of the price.	Within 48h of booking – pay 30% advance payment. No advance payment=cancellation of reservation. 7 days before date of arrival- pay the remaining 70% of the price. Failure to make this payment = cancellation of the reservation and no refund of the advance payment. When you book an apartment less than 7 days before the planned arrival date- pay 100% of the price at the time of booking. No payment = cancellation of reservation. If you want to cancel at no cost – inform us at the latest 5 days before your arrival date – we will refund everything you have paid up to this point. If you cancel less than 5 days before your arrival date= we keep 100% of the price.	Within 48h of booking – pay 100% of price. No payment = cancellation of reservation. When you book an apartment less than 7 days before the planned arrival date- pay 100% of the price at the time of booking. No payment = cancellation of reservation. If you cancel your booking = we keep 100% of the price.
	1. Payments can be made by traditional bank transfer to account number 04 1870 1045 2078 1070 9981 0003, by gift voucher or via the Przelewy24 portal (BLIK, payment card, online transfer, Google Pay/ApplePay). 2. All prices are gross prices for private individuals and include 8% VAT. 3. If you require a VAT invoice, please let us know when booking. Without this information, it will not be possible to issue a VAT invoice at a later date. 4. We can take a deposit from you as security for any damages – we will inform you of this need in a separate email. The deposit will be returned within 14 days of the end of your stay, minus any costs for damages or penalties as specified in these Terms and Conditions. The price includes: – bedding and towels, – final cleaning (due to standard dirt only), – utilities (water, electricity, gas, wireless Internet in selected apartments) You can order additional services: pet stay (dogs and cats): PLN 100 per stay, only in selected apartments; change of bed linen and towels during your stay: price determined based on the number of guests; cleaning during the stay: price determined based on the apartment location
Complaints	To file a complaint regarding reservations or payments, email: reklamacje@flatbook.pl. A complaint can be submitted up to 30 days from the date of check-out. We will respond within 14 days.
Hotel night	– The rental period is calculated in hotel nights, with a minimum booking of one night. – Check-in times vary by location. Check-in time for apartments in Gdańsk, Gdynia and Sopot starts at 3 p.m. on the day of arrival and ends at 11 a.m. on the following day, and for apartments on the Mierzeja Wiślana starts at 4 p.m. on the day of arrival and ends at 10 a.m. on the following day. – If you do not leave the apartment by the indicated hour, we will charge you a contractual penalty fee of PLN 150.00 for every 30 minutes started. – You may extend your stay, but only with our consent – notify us by phone or e-mail no later than 9:00 a.m. on the day your stay ends. – We will extend your stay according to our possibilities, but we cannot guarantee this. – Extending your stay by another night involves charges that we will present to you. Important: if the state of the apartment on the day of check-out makes it impossible (due to damage or abnormal dirt) to accommodate further guests, we have the right to charge you a contractual penalty amounting to twice the price per night of the apartment.
Withdrawal from the Agreement and apartment change	We inform you that you do not have the right to withdraw from a distance contract when you make a reservation, i.e., enter into a contract with us (based on Article 38(12) of the Consumer Rights Act of May 30, 2014). We may withdraw from the contract and not release the apartment to you if: – you fail to make full payment for the stay, – you do not fill out the registration card or fill it with false information, – persons who are to stay in the apartment are under the influence of alcohol or drugs or behave aggressively, behave aggressively, – uring a previous stay, grossly violated the rules of stay. We may terminate the contract and require you to leave the apartment if you or your guests: – disturb the peace, violate night quiet, and the police or neighbors intervene, – damage the apartment, – behave aggressively. If we terminate the contract for the above reasons, we are not obligated to refund any payments. We reserve the right to change the reserved apartment to one of a similar or higher standard at the same price. If due to unforeseeable circumstances, we cannot offer you the reserved apartment or another of the same or higher standard: – we have the right to offer you another apartment of a lower standard, with a price adjustment, – if you do not agree to such a solution, you have the right to withdraw from the contract and demand a refund of the amounts you have paid.
What can we do?	We reserve the right to enter the apartment without prior notice if: – a malfunction occurs, – there is suspicion of significant violations of the regulations, damage to the property, – there is a risk to life or property, – you do not vacate the apartment (including removing all your belongings) after the check-out time and do not extend your stay in accordance with the “Hotel night” provisions. In this case, we will also charge a contractual penalty of 150 PLN for every half hour the apartment is occupied past the planned check-out time (including if belongings are left in the apartment). In the above-mentioned situations, we will also call the police or other services. We are not responsible for: – property or personal damage to you or your guests, – for items brought and left behind after leaving the apartment. Left items can be sent back to you at your expense, however, if you do not claim them, after 7 days we will dispose of them at your cost.
What can you not do?	You are prohibited from: 1. Utilizing the apartment in a manner inconsistent with its designated purpose. 2. Accommodating more guests than the number specified at the time of reservation. 3. Subleasing the apartment or permitting its use by third parties without charge. 4. Altering the apartment’s structural integrity, including any renovations, modifications, or changes in layout. 5. Drilling holes in the walls. 6. Smoking within the apartment; smoking is permitted only on the balcony/terrace, ensuring that smoke does not enter the apartment. 7. Keeping pets in the apartment unless prior consent has been obtained and the appropriate fee has been paid. 8. Hosting parties or events that would violate regulatory norms and disturb the night-time peace. 9. Operating any electrical devices other than approved items such as computers, shavers, hair dryers, phone chargers, kettles, toasters, irons, and televisions. 10. Disrupting the peace during the day or violating the quiet hours from 10 PM to 6 AM.
Your responsibilities	You are obligated to: 1. Fill out the registration card prior to checking into the apartment. 2. Take care of the apartment. 3. Immediately report any damages that occur. 4. Maintain peace during the day and adhere to the nighttime quiet hours. 5. Provide us access to the apartment in situations described in the Regulations. 6. If staying with a pet, possess a vaccination record confirming up-to-date vaccinations. 7. Secure the apartment before leaving—close windows, turn off taps, and switch off electricity and electrical devices. 8. Secure personal belongings brought into the apartment (as there is no safe available in the apartment)..
What if you do not respect the Terms and Conditions	If you fail to comply with the Regulations: 1. We may terminate the agreement and require you to vacate the apartment, with no right to any refund. 2. We may independently seek a contractual penalty for violations of the Regulations, including: – 2,000 PLN for each instance of damage to any furniture or appliances, – 500 PLN for violating the no-smoking rule, either when the fire system is triggered or the Fire Brigade is called due to your actions (or those of your guests), – 1,000 PLN for violating the no-pets rule, – 200 PLN for emergency door opening, e.g., if you lose or damage keys or cards, – 500 PLN for losing or damaging the gate remote or stairwell entry chips, – 200 PLN for losing or damaging SPA or apartment cards, – 500 PLN for breaches of peace rules, especially in relation to organizing events, celebrations, or social gatherings, 500 PLN for any other violation of the Terms and Conditions. 3. We may seek damages beyond the contractual penalty.
Other	1. For matters not regulated by these Regulations, the relevant provisions of Polish law shall apply. 2. The competent court shall be the court in Gdańsk. 3. We may amend these Regulations, and for reservations made prior to the amendment, the version of the Regulations in force at the time of making the reservation shall apply. 4. In the event of force majeure, such as a natural disaster, strike, or state of emergency, which makes it impossible or unduly difficult to fulfill the contract, neither party shall be held liable for failure to perform or improper performance of their obligations.